Chris Bowler

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Profile

I love to help people become better at what they do. My background in Computer Information Systems is more generalist than specialist and has allowed me adapt to my environment. This has resulted in a focus on user experience. My strengths lie in identifying what job a person is trying to complete, then reducing obstacles that hinder them from doing so.

Throughout the entire process, my priority is to meet the needs of the customer.

Experience

Customer Success, WildbitApr. 2015 to present

Leading the success efforts of the Success team for 3 products, including customer onboarding, behavioural messaging, and educational resources.

Customer Success, InVisionSept. 2014 to Apr. 2015

Implemented customer onboarding, customer demos (videos & webinars), and customer success processes. Assisted with user research planning and configuration.

Customer Support, Campaign MonitorSept. 2012 to Sept. 2014

Worked along side the best support team I’ve had the privilege of being a part of. Campaign Monitor is a team that understands the user experience is a part of the product and the support team is empowered to ensure each and every customer has a great experience.

Founder, Idea CafeAug. 2012 to present

Launched initially as an online store, Idea Cafe is the brand of my sole proprietorship. It’s also the umbrella under which I do web design and development. I currently wear all hats, from branding to design to development.

Founder, Fusion AdsDec. 2008 to Nov. 2011

Co-founded this boutique advertising service to provide an environment where all parties benefitted: the readers, publishers, and third party software and design providers. Handled legal and accounting needs of the business, as well as the overall vision of the company.

Application Support Analyst, Northern HealthSept. 2006 to Aug. 2009

As a part of the HLN project, I assisted in the development and implementation of the Cerner MIS. My time was spent largely in project management, including needs analysis, security, and role development.

I also assisted project leadership with creating processes for supporting the Cerner application post-implementation and implemented the ITIL-based change management process.

Support Analyst, Northern HealthSept. 2003 to Aug. 2006

Started as a phone support analyst and helped implement a centralized helpdesk for Northern Health. Moved on to desktop support.

Education

College of New Caledonia — Diploma of Computer Information Systems, 2003

Skills

My experiences have given me the ability to speak the language of multiple disciplines. I’m comfortable speaking with developers, designers, marketers, and writers and am able to help each understand the needs of the others.

I’m organized. Punctual. I enjoy bringing order from chaos. I strive for clarity, whether in code, email, formal documentation or conversations. Helping people learn makes me happy.

Skill Set

References