With a background in Computer Information Systems and a focus on UX, I’ve learned to adapt to my environment. My strengths lie in identifying what job the customer is trying to complete, then reducing obstacles that hinder them from doing so.
Throughout the process, my priority is to meet the needs of the customer, internal or external.
Leading the success efforts of the Success team for 3 products, including customer onboarding, behavioural messaging, and educational resources.
Implemented customer onboarding, customer demos (videos & webinars), and customer success processes. Assisted with user research planning and configuration.
Worked along side the best support team I’ve had the privilege of being a part of. Campaign Monitor is a team that understands the user experience is a part of the product and the support team is empowered to ensure each and every customer has a great experience.
Launched initially as an online store, Idea Cafe is the brand of my sole proprietorship. It’s also the umbrella under which I do web design and development. I currently wear all hats, from branding to design to development.
Co-founded this boutique advertising service to provide an environment where all parties benefitted: the readers, publishers, and third party software and design providers. Handled legal and accounting needs of the business, as well as the overall vision of the company.
As a part of the HLN project, I assisted in the development and implementation of the Cerner MIS. My time was spent largely in project management, including needs analysis, security, and role development.
I also assisted project leadership with creating processes for supporting the Cerner application post-implementation and implemented the ITIL-based change management process.
Started as a phone support analyst and helped implement a centralized helpdesk for Northern Health. Moved on to desktop support.
College of New Caledonia — Diploma of Computer Information Systems, 2003
My experiences have given me the ability to speak the language of multiple disciplines. I’m comfortable speaking with developers, designers, marketers, and writers and am able to help each understand the needs of the others.
I’m organized. Punctual. I enjoy bringing order to chaos. I strive for clarity, whether in code, email, formal documentation or conversations. Making people happy makes me happy.