What is onboarding? It’s the process of getting someone up to speed so they can be as effective as possible and achieve success. And you usually want that to happen as quickly as possible. The term can refer to new hires for your own company (employee onboarding). But for most SaaS products, we use
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This post from Intercom is a little older (although you may not know it, seeing as they’ve removed dates from their posts), but highlights a lot of foundational concepts for someone focused on customer success. > One of the fundamental challenges of teaching is the fact that not every student learns in the same way or at the same pace. There are not many things I enjoy more than coming up with a high level plan to educate customers and make them successful. But it’s easy to read a post like th…