One size onboarding?

This post from Intercom is a little older (although you may not know it, seeing as they’ve removed dates from their posts), but highlights a lot of foundational concepts for someone focused on customer success. One of the fundamental challenges of teaching is the fact that not every student learns in the same way or at the same pace.There are not many things I enjoy more than coming up with a high level plan to educate customers and make them successful. But it’s easy to read a post like this in 5 minutes and gloss over the…

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