One size onboarding?

This post from Intercom is a little older (although you may not know it, seeing as they’ve removed dates from their posts), but highlights a lot of foundational concepts for someone focused on customer success. > One of the fundamental challenges of teaching is the fact that not every student learns in the same way or at the same pace. There are not many things I enjoy more than coming up with a high level plan to educate customers and make them successful. But it’s easy to read a post like th…

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