One benefit of being slightly older in the web field is that I've had the chance to work with a lot of different teams. You learn what works well and what doesn't with teams of various sizes. And a key factor that always comes into play is processes. Processes are a part of work that many folks would rather not think about. The term can sound much too formal, or corporate. The problem is even if you don't think about processes, they exist. Reality is that you have processes, whether you've thou…
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It's been a truly beautiful winter in these parts. A lot of snowfall combined with temperatures low enough that the snow stays around, covering every tree you can see, has made for many stunning sunsets. What I love most is going out in the afternoon as the sun is beginning to fade. As it creeps to the horizon, it's light glances off the scattered clouds, turning the sky to a wonderful mixture of deep blue and bright oranges and pinks. In between the bold colours is the key, the soft subtle sha…
As I've worked with and observed online businesses, there are three concepts that have become the pillars of how I believe companies should conduct themselves. They are: 1) charge for your product or service 2) give amazing customer service and 3) invest in and empower your team. Charging for your product or service seems overly obvious in most markets, but not so with the web. Sadly, build first and (try to) profit later is the norm in a bourgeoning industry. There are a few shining examples a…
What is about about new spaces that are exhilarating? For me, it's the intrigue. When I travel to a new city, I love to simply wander, to get a feel for the people, the smells, the layout. Most of all, I want to learn of the history. What has happened that contributed to making the city what it is. Sydney has not disappointed. It has much in common with Vancouver, a city I have much familiarity with. And so, exploring Sydney has been an experience of peaceful curiosity, allowing me to dally my…