By now, many of you have likely read this piece by Craig Mod for Aeon. He talks about how he jumped on to the Kindle train early on, only to see his reading habits shift back to print. Both options have their advantages and Craig gives a good overview of both. The Kindle, or more truthfully, Amazon, brought easy access: > During my screen‑reading years, I found the Kindle to be most transformative in its ability to collapse the distance between wanting a book and owning it. But the clincher wa…
The Internet of the early aughties was less about platform and more about the individual. Are we losing that? And should we even care?
Interesting insight into what Basecamp offers their employees. If you’ve worked for a SaaS company or are familiar with the industry, a lot of the benefits have become common. Free equipment, on-premise snacks and drinks, perhaps a gym allowance, in-house massages. All the books from Amazon you can ask for. Shares! What’s clear in this article is that Basecamp offers quite a few more benefits than many established SaaS companies do. It’s certainly more than most startups. I’ve had the blessing…
Are we making the best choices for communication? Or are current trends reducing our ability to do work that requires our full attention?
Ian Golding takes the time to discuss the differences between the definitions of several approaches regarding customers. He uses customer experience, customer service, and customer-centric. It’s a good article on the subject and it culminates in his definition of a customer-centric organization: > Putting customer focus at the heart of everything you do, in order to achieve customer satisfaction and loyalty I’d agree, and it’s essentially how I would define customer success. When customer succe…
Things don't always work out as planned. Be prepared for that.
Andrew Pilsch opines that the pour-over revolution is well under way. And that's a good thing! > But another revolution is—ahem—brewing. This one values deliberation, flavor, and quality, treating coffee as something to be savored rather than pure brain fuel. It’s nice to see a piece like this in a publication like The Atlantic, where shots are fired at the cost and wastefulness of the Keurig and its ilk. > In fact, the relationship between coffee and coffee drinker couldn’t be more different…
There has been no greater exercise to improve my writing than to write a series of onboarding emails. I’ve done this at InVision and Wildbit and am so thankful for the experience.