Customer success is about just that: your customer. So what does it look like on a day to day basis?
Personally, I don’t believe I’ve even seen an Apple Watch with my own eyes. Partly because of where I live, but partly because I’ve had no interest in it from day one. I love my old fashioned time piece and I’ve slowly been migrating to having less devices [https://twitter.com/chrisbowler/status/644247898486521856] to distract me from my family, not more. Subsequently, I haven’t read a lot of opinion pieces on the Apple Watch. But one that did cross my Instapaper was from Craig Mod. He (as us…
The details of this report match my own habits. My iPad usage had declined significantly over the past two years. Once I made the upgrade to the bigger screen of the iPhone 6, I was more than ready to get rid of the awkward middle child of my digital setup. And it looks like a lot of people are on the same path. > But what has captured publishers’ attention is the increase in the number of people reading their phones. More telling: > Some 45% of iBooks purchases are now downloaded onto iPhone…
Related to the last link, Neil Cybart gives a smart analysis on the iPad (and tablets in general). It's a good read with a lot of quote worthy statements! But here's the one that resounds most and sums up the discussion for me. > A product category with a use case summed up by Netflix watching is quite problematic since it is that much harder to sell a differentiated product, leading to a rush to the bottom in terms of pricing, quality, and features. I'm not terribly interested in the economic…
Conor McClure writes an excellent post that debunks much of the nutritional advice of my childhood. The focus of his post is on calories, but there's a lot of goodness. > It is absolute silliness to suggest to someone to avoid fruit, nuts, or coconuts because of their calorie content alone—they are some of the most healthful foods one can find. We couldn't agree more in our home. We eat a lot of high fat foods here … it's just a matter of what type of fat. Real, raw food is the aim. He…
Quiet Revolution has an interesting profile on the life and personality of Steve Martin. Despite how he — and many other comedians — appears in character, he's a quiet introvert. It goes to show how far one will go when one who is serious about their craft. Doing the things he's done in front of an audience causes this introvert to cringe. > He was completely focused on working and learning to be a performer, and all his enjoyment seemed to be derived from making headway on those fronts. Intera…
Christians are called to love all sinners, including those who practice homosexuality. But does that mean they should condone the practice itself?
My good friend and all around smart chap, Shawn Blanc, has been working on a new product titled The Focus Course. One could assume that due to my relationship with Shawn, I'd be promoting his newest offering regardless of what's involved. And you'd probably be right. But there are two caveats to that thought. One: Shawn is an excellent writer, a thoughtful thinker, and puts his everything into all his projects. So it's easy to promote his launches even when lacking familiarity. I would feel no…